STORE POLICY
 
CUSTOMER CARE

Inside Plannet, Inc. is committed to giving our customers a fair, rewarding, and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions. Inside Plannet is focused on creating brand dependability and value while building a customer-centered business. We want to interact with you because we want to know what you think!  Please share with us.  We are listening!

SHIPPING 
 

We offer a front door parcel delivery service to your shipping address through UPS and USPS shipping for domestic shipments within the United States. Sorry, we are not shipping to International destinations at this time. Processing time varies based on the items purchased.  Stock items typically ship within 1-2 days of order placement. Pre-order and custom hand-painted signs have a 1-2 week lead time before shipping.  The estimated shipping time is 3-5 days (depending on location) and we will email you tracking information.

*We are not responsible for shipping delays caused by the Post Office, Covid-19, or the weather.  

 

PAYMENT METHODS 
 

- Credit / Debit Cards
- PAYPAL

REFUNDS AND RETURNS 
 

Inside Plannet strives for excellence in customer services and the products we sell.  However, we understand things do happen.  

If there is ever a problem with an order,  please contact us within 48 hours of receipt. We're focused on our customers and building long-term relationships.  Our rating score is very important, as we work on word-of-mouth referrals.  Please allow us an opportunity to make things right. We will work our hardest to offer solutions!

*Inside Plannet does not allow returns or exchanges on custom signs. 

 
PRIVACY POLICY

Inside Plannet will need to process your personal information to provide you with our services.  By using our site, you consent to our website's privacy policy, including how and why we use your information.  Please do not use our services if you do not want us to collect or process your personal information in the ways described in the policy below.

What information do we collect?

We collect information from you when you fill out a form or set up an account.  As appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, etc. As an example, your mailing address is used for shipping an item that you ordered. If you choose not to set up an account, will need to submit a valid email address to use our services.  Credit card information provided during checkout is used for billing and payment purposes in order to process your transaction.  The shopping cart uses a third-party payment processor.  Please see the applicable third-party payment processor's privacy policy, terms, and conditions for more information on how data is secured.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

The information helps us to better respond to your individual needs.

  • To improve our website

We continually strive to improve our website based on the information and feedback we receive.

  • To improve customer service

The information helps us to more effectively respond to your customer service requests and support needs.

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information such as your browser type, device type, geographical location, operating system, a unique device identifier of any of your computer(s) or device(s) that are used to access the site, including software version, device model, Internet Protocol ("IP") address, and the domain name (and/or landing page) from which you accessed the site.
 

Analytics Information (Google, AdWords, Facebook, Pinterest  & Instagram)

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors.  Information collected includes the date and time your visited our site, click-through data, time spent on site/page, landing/exit pages, etc.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.​

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Privacy Policies (Facebook, Pinterest  & Instagram)

Inside Plannet uses social media plugin's from third-party sites, such as Facebook, Pinterest  & Instagram.  Plug-in's such as a "Like" button or icon redirect the visitor to a third-party website which may also request cookies.  Please see applicable site privacy and/or terms and condition policies to understand how they are using your personal information.  

Security

The security of your personal information is very important to us. However, we cannot guarantee its absolute security.

Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using any of our services. 

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your Consent

By using our site, you consent to our website's privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This privacy policy was last modified on 11-17-2020.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
 

info@insideplannet.com
 

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